Sprend's customer support service - a real thing, not a myth
A topic about customer support services deserve to have a song. I really don't know how anyone yet didn't write one about such an important feeling: desperation while you're trying to reach it. It would become a huge hit. Millions of people would sympathize. It would be number one during the working part of the week. Then it would fell to second place, because of an even greater one: "Why are weekends passing so fast?". And on a third-place after, you're guessing the title: "Oh no, it's Monday again!".
To whom could you complain if the service for complaints is not answering you? Let's start from the beginning. It's a familiar feeling for all of us. Part of the story where we need to decide will we buy something and that is the last time that we'll have control over the situation. This light and great feeling. Everything is possible and our life will be changed after. No matters are we buying a toothpick (which is a really important thing in certain moments) or a house. Only in the case we walk away at that point, without buying it, this will become a perfect product for us. Our memory will bring it to perfection. But we don't have time for the imagination of feelings. The things are simple, we need something and it needs to fulfill the purpose.
It's not easy to stand behind the product or service after selling it. Not to make people feeling good only in those 10 minutes before buying it, but also, the whole time after. Be real. Even with the best ones, sometimes we have questions about it, but does it often looks any different than standing on the high hill and shouting it into the void? This echo we hear after is the same question returning to us, instead of the service providers.
Sprend has a different way from the beginning of its existence. Arne Evertsson, the founder, is still one of those who you'll get on the phone or by email, very easily if you have any questions regarding sending large files. Today, Tanja and Karin are the ones who joined him. No matter if you're using Sprend for free, or you're a paying, PRO user with more advantages, you'll get help. With our servers in Sweden, you can send large files easily, securely and fast.
With Sprend, you don't need to climb a mountain. Only if you like it and if you do it for sport.